Frequently Asked Questions

Delivery FAQs 

When will my order be dispatched?

Orders placed before 1pm will be dispatched on the same working day.

How long will it take to deliver my order?

Delivery service to UK. The delivery services for our products will be provided by FedEx and are intended where possible to be Next Day Delivery for purchases to be delivered to customers in the UK (unless it is otherwise specified).

Subject always to the provisions below Next Day Delivery means that:

If an order is placed before 1pm on Monday to Friday and we confirm acceptance of the order before 1pm the product(s) will be delivered the next day after our acceptance of the order;

If an order is placed after 1pm on a Monday to Thursday (and we confirm acceptance of the order) the product(s) will be delivered two days after our acceptance of the order;

If an order is made after 1pm on a Friday or on a Saturday or Sunday (and we confirm acceptance of the order) we cannot guarantee that the product(s) will be delivered prior to Tuesday of the next week.

Delivery service outside UK. For the delivery of products to customer outside the UK the product will also be sent by FedEx but we cannot be certain that Next Day Delivery will be achieved. International deliveries are likely to take an additional 2-3 days to be delivered.

How do I track my order?

When your order is dispatched from our warehouse you will receive an email with your unique tracking number.

Can I change my address after I have placed my order?

Once we have received your order and it is entered into our system’s we are unable to amend it. You will have to return the goods within 14 days of receipt for a full refund. 

Can I cancel my order?

Once we have received your order and it is entered into our systems we are unable to cancel it.  You will have to return the goods within 14 days of receipt for a full refund.

My delivery hasn’t arrived yet – what should I do?

Please contact customerservices@no1bra.com and a member of our team will be happy to assist you.

What happens if I’m not in when my delivery arrives?

FedEx parcels must be signed for on receipt unless you have made alternative arrangements with FedEx to leave parcels in another location for example to leave your parcels with a neighbour. If no one is available at your address to take delivery and the products, we will leave you a note informing you of our delivery attempt and how to rearrange delivery or collect the products from a local depot.

If you do not re-arrange delivery. If after a failed delivery to you, you do not re-arrange delivery or collect the products from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and arrange for the products to be returned to our warehouse and a refund will then be processed to you for your order less any, delivery, storage and collection costs incurred by us (as applicable).

What happens if part of my order is out of stock?

If an item is out of stock our website will not allow you to place an order for that product.

Returns FAQs

Do I have to pay return postage?

Returns are free of charge.

You must use the Collect+ service provided. Please refer to the Returns & Exchange Section on our website for further details

How do I return/exchange?

To return or exchange your purchase simply go to the Returns and Exchange Section on our website:

  • Enter your order number and email address and click Start.
  • Follow the instructions and select the items you want to return or exchange.
  • You will get a confirmation email with the shipping guidelines once the return/ request is approved.

What items can I return?

You can within the 14 day change your mind period return all bras and bra type products such as all in one body’s provided that they are in their original condition and that no tags, labels or hygiene stickers have been removed. See clause 9 (Returns and refunds) and clause 10 (Exchanges) of our Terms and Conditions of Sale for further details.

What items can’t I return?

We cannot accept returns if any tags, labels or hygiene stickers have been removed.

We cannot accept returns or refund any garments with cosmetic marks

We cannot accept returns on items that are not in the original packaging they were delivered in (i.e. box and mail bag).

As stated on our website, due to the intimate nature of our products and health considerations, we are unable to accept returns or exchanges for knickers.

We cannot accept returns or refund bodies if the hygiene strip has been removed or shows signs of tampering due to the intimate nature of the product.

Can I exchange my item(s)?

You have 14 days from receipt of your order to exchange for the ‘same item’ in a different size or colour.

I have received faulty goods

If you receive goods which are faulty due to workmanship or materials,item/s must be returned within 14 days of receipt for a full refund.

If you have had the goods for longer the 14 day returns period, please contact our customer service team.

Please refer to our product care information on the website to maximise the life of your garments.

I no longer have the original outer packaging

We cannot accept returns on items that are not in the original packaging they were delivered in (i.e. box and mail bag) as our packaging is specifically designed to protect the goods in transit.

I forgot to include my returns slip

Please contact customerservices@no1bra.com and a member of our team will be happy to assist you.

When will I receive my refund?

Returns will be processed within 5-10 working days of our receipt of the returned product.

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