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Orders placed before 1pm will be dispatched on the same working day.
Orders placed after 1pm will be dispatched on the next working day.
Delivery service to UK. The delivery services for our products will be provided as follows:
Standard Delivery - Our standard delivery service is provided by Royal Mail. This service will aim to delivery your parcel within 3-5 days of your order.
Next Day Delivery -Our next day delivery service is provided by FedEx and is intended where possible to be delivered on the Next Working Day to customers in the UK (unless it is otherwise specified). Due to courier issues, we cannot guarantee next working day delivery.
Subject always to the provisions below Next Day Delivery means that:
If an order is placed before 1pm on Monday to Friday and we confirm acceptance of the order before 1pm the product(s) will be delivered the next day after our acceptance of the order;
If an order is placed after 1pm on a Monday to Thursday (and we confirm acceptance of the order) the product(s) will be delivered two days after our acceptance of the order;
If an order is made after 1pm on a Friday or on a Saturday or Sunday (and we confirm acceptance of the order) we cannot guarantee that the product(s) will be delivered prior to Tuesday of the next week.
Delivery service outside UK. For the delivery of products to customer outside the UK the product will also be sent by FedEx but we cannot be certain that Next Day Delivery will be achieved. International deliveries are likely to take an additional 2-3 days to be delivered.
When your order is dispatched from our warehouse you will receive an email with your unique tracking number.
Once we have received your order and it is entered into our system’s we are unable to amend it. You will have to return the goods within 21 days of receipt for a full refund.
Once we have received your order and it is entered into our systems we are unable to cancel it. You will have to return the goods within 21 days of receipt for a full refund.
Please contact customerservices@no1bra.com and a member of our team will be happy to assist you.
FedEx parcels must be signed for on receipt unless you have made alternative arrangements with FedEx to leave parcels in another location for example to leave your parcels with a neighbour. If no one is available at your address to take delivery and the products, we will leave you a note informing you of our delivery attempt and how to rearrange delivery or collect the products from a local depot.
If you do not re-arrange delivery. If after a failed delivery to you, you do not re-arrange delivery or collect the products from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and arrange for the products to be returned to our warehouse and a refund will then be processed to you for your order less any, delivery, storage and collection costs incurred by us (as applicable).
If an item is out of stock our website will not allow you to place an order for that product.
If you chose to use No.1 Bra’s Royal Mail returns service £4.40 will be deducted from your refund to cover the cost of this service.
You can find your nearest Post Office here: Branch Finder | Post Office
If you wish to return your order via another service at your own cost, we recommend that you obtain proof of posting and a tracking number as it will be your responsibility to track the return.
To get you in to your right size the fitting and exchange process is free of charge. Without a purchase, if two or more exchanges has occurred we reserve the right to deduct an admin fee of £15 at refund.
To return or exchange your purchase simply go to the Returns and Exchange Section on our website:
You can within the 21 day change your mind period return all bras and bra type products such as all in one body’s provided that they are in their original condition and that no tags, labels or hygiene stickers have been removed. See clause 9 (Returns and refunds) and clause 10 (Exchanges) of our Terms and Conditions of Sale for further details.
We cannot accept returns if any tags, labels or hygiene stickers have been removed.
We cannot accept returns or refund any garments with cosmetic marks
We cannot accept returns on items that are not in the original packaging they were delivered in (i.e. box and mail bag).
As stated on our website, due to the intimate nature of our products and health considerations, we are unable to accept returns or exchanges for knickers.
We cannot accept returns or refund bodies if the hygiene strip has been removed or shows signs of tampering due to the intimate nature of the product.
You have 21 days from receipt of your order to exchange for the ‘same item’ in a different size or colour.
If you receive goods which are faulty due to workmanship or materials,item/s must be returned within 21 days of receipt for a full refund.
If you have had the goods for longer the 21 day returns period, please contact our customer service team.
Please refer to our product care information on the website to maximise the life of your garments.
We cannot accept returns on items that are not in the original packaging they were delivered in (i.e. box and mail bag) as our packaging is specifically designed to protect the goods in transit.
Please contact customerservices@no1bra.com and a member of our team will be happy to assist you.
Once we are notified your returned product(s) comply with our returns policy, your refund and the price you paid for the returned product(s) including original delivery costs, will be reimbursed to you by the method you used for payment within 14 working days.
